The IT Service Management (ITSM) Digital Simulation is an immersive, single- player online experience that can be used to educate, transform and sell around complex scenarios, operating models or best practices. The Digital Simulation is the ﬁrst of its kind and is a powerful tool that allows you to quickly and effectively engage and educate your people around the beneﬁts and value that world-class Service Management practices can deliver for the business.
The Digital Simulation offers a a high-impact way to engage large or distributed audiences, bringing to life the positive business impact of Service Management best practice through interactive 'what if' scenarios and holistic business and IT metrics.
The ITSM Digital Simulation leverages experiential learning and powerful game mechanics to fully immerse people into a real life holistic business environment. It allows your people to experience the Service Management journey to maturity through the application of best practice and allows them to directly experience the beneﬁts through instant feedback mechanisms.
The overview can be used as an engaging stand alone tool or it can be used with the full digital simulation experience to provide a deeper understanding of IT Service Management.
The ITSM Digital Simulation is a 2-hour immersive digital experience, which can be completed over one or multiple visits, dependent upon time and availability. It's interactive capability requires direct action and the applied learning has benefits and consequences. This intant feedback mechanism drives mastery and heightened retention of Service Management Best Practice.