Success Stories

Delta Software creates positive cultural change and brings IT Service Management to life for Christchurch City Council.

Delta Software is dedicated to helping organizations implement IT service improvement. Its successful 'Service Advantage' program is designed to ensure quick and cost-effective outcomes and this pragmatic approach addresses people, process and technology issues. As part of their program, Delta Software license the Polestar ITSM simulation from G2G3, which has become a key enabling event in its implementation. David Gander, CEO of Delta commented:

"We've found the Polestar ITSM simulation a brilliant way to really engage an IT service team and get commitment to results".

Because of this, Christchurch City Council selected Delta Software to help clarify their IT vision and key service improvement objectives. The resulting two day workshop was a resounding success and half of this time was allocated to the Polestar ITSM simulation. The Council's acting CIO, Gavin Till, explains:

"We used the PoleStar event as a fun way of getting everyone to understand the importance of service delivery and the need for improvement. During the day we went from utter chaos with very little process to more mature processes and improved communication".

The workshop produced overwhelmingly positive results, and both Delta Software and Christchurch City Council believe that the unique experiential methods of the simulation were a driving factor in it success.

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Original Solutions (now Perot Systems) and G2G3 simulation help Allied Irish Bank achieve ISO/IEC 20000.

Original Solutions Ltd (OSL) is a leading provider of Business and Technology Consultancy, Application Development and Support Services to clients across a wide range of sectors in the UK and Ireland. OSL license the PoleStar ITSM simulation from G2G3 as part of their comprehensive services portfolio.

OSL was selected by Allied Irish Bank to drive a high-profile Service Improvement Program which included the attainment of the ISO/IEC 20000 standard. OSL helped Allied Irish Bank understand the need to manage and deliver an effective communication stream to create readiness for the change ahead.

"Knowledge of our Service Management Program must rank in the top 5 publicised initiatives across AIB",

said Derek McCullagh, AIB Program Manager. To address this need, OSL delivered a total of 18 highly interactive, energetic Polestar ITSM sessions to a total of 220 AIB staff. The feedback was overwhelmingly positive. AIB's ITSM Continuous Improvement Manager, Gina Lordan said:

"This accelerated learning experience ticks the box on creating pervasive awareness of the banks IT Service Management objectives across our technology division and their customers."

AIB's Service Improvement Program was a resounding success and ISO/IEC 20000 was achieved, making AIB the first financial institution in Ireland to achieve the coveted international certification. Both OSL and AIB believe that successful cultural change and commitment to ongoing ITSM continual improvement through simulation was a key driving factor in this success.

To view the full story, click here (pdf 1.2MB)