As part of a strategic global service improvement program, the Reckitt Benckiser IS department was undertaking a major global project to replace an in-house service desk application with BMC Remedy, whilst at the same time introducing IT Infrastructure Library (ITIL) aligned processes and practices for the first time. This was to be a significant challenge, given the level of change required at a technology, process and cultural level.
G2G3 created a contextual training program that was highly targeted and interactive. By taking a business-focused approach, G2G3 created a learning program that related what needed to be learnt to the specific needs of each learner - incorporating the essential technology aspects of the tool as well as Reckitt Benckiser’s working practices and strategic intent.
The training program incorporated a number of innovative tools and immersion techniques, such as interactive flash based scenarios specific to Reckitt Benckiser, as well as utilizing in-house terminology which individuals would directly relate to. In addition, to accelerate learning and aid retention, a highly visual approach was taken to all materials, using infographics and illustrations throughout.
"The G2G3 approach has allowed people to relate the the goals of the project and the learning to their every day jobs - this has been fundamental in getting buy-in and acceptance."
Reckitt Benckiser Program Manager
"I felt that G2G3 were a real part of my team rather than just vendors. They have shown a real passion in delivering quality and have had a massive positive impact on my project. I look forward to working with them again on future projects."Reckitt Benckiser Program Manager