G2G3 launches new ITSM Digital Simulation

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G2G3 launches new ITSM Digital SimulationIt’s rare that a solution is launched in the service management world that is truly revolutionary.

G2G3 is proud to buck this trend; we have channeled 17 years of experience in innovative service management engagement, simulations and experiential learning into the creation of a revolutionary new Digital Simulation for IT Service Management (ITSM).

The Digital Simulation for ITSM is a powerful immersive environment that enables learning and awareness around the  value of service management best practice in the context of a real business. It is designed to align with key IT Infrastructure Library (ITIL® ) processes. 

It combines an impressive user interface, interactive infographics, game mechanics and storytelling with service management best practice to deliver a high-impact, single-player online learning experience.

The solution is available out-of-the-box or can be easily customized for clients to bring-to-life custom service management approaches, transformations or operating models, making it an ideal solution for large enterprises looking to drive awareness and commitment around service management or other digital transformation programs. It can also be customized for service management vendors looking to demonstrate the value and business impact of their solutions.

The Digital Simulation for ITSM has been designed to meet the needs of today’s modern learner. People’s content consumption habits have radically changed; they want every sense engaged with immersive, high-impact content, which they can consume at their convenience. Boredom is no longer an option for enterprise learning and content. 

The Digital Simulation for ITSM transforms passive learners into active participants on an exciting journey towards service management maturity, guiding them to realization around the positive impact that service management and ITIL processes can have on a business through interactive ‘what if’ scenarios and reactive business and IT metrics. It does this through 2 ‘modes’ of operation: an immersive ‘overview’ mode, which leverages powerful interactive infographics, and a full digital simulation experience.

Elaine Van Der Berg, Managing Director of G2G3 said: “We’re incredibly proud to launch our new Digital Simulation for ITSM. It truly is the first-of-its-kind in market; an exciting game-like environment that brings the value of service management to life in a fun and interactive way. Whether out-of-the-box or customized for enterprise or vendors, it offers an engaging and compelling alternative to traditional service management e-learning approaches or programs.”

And we’re not stopping there. Hot on the heels of the ITSM Digital Simulation and coming soon will be the G2G3 Digital Simulation for DevOps; a revolutionary way to successfully drive DevOps awareness and understanding across organizations.  The G2G3 DevOps Digital Simulation will also be available out-of-the-box or customizable for enterprise DevOps initiatives or DevOps vendors.